Shipping policy
Shipping Policy – Leaf & Vessel
Processing Time
All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays. During high-volume periods (e.g., holidays, product launches), processing times may be extended slightly.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Times:
- Standard Shipping (Domestic): 3–7 business days
- Expedited Shipping (Domestic): 1–3 business days
- International Shipping: 7–21 business days (varies by destination)
Note: Leaf and Vessel Cannot guarantee the delivery time once the order has left our facility. Delivery delays can occasionally occur due to external factors beyond our control (e.g., weather, customs, holidays, carrier delays).
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 48 hours.
International Shipping
Leaf and Vessel ships direct from Ontario, Canada and ships internationally to most countries. International orders may be subject to customs fees, import taxes, and other local charges, which are the responsibility of the customer.
Please check your country’s customs policies before placing an order.
Lost, Damaged, or Stolen Packages
The Leaf and Vessel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We recommend saving all packaging materials and damaged goods before filing a claim.
If your package shows as delivered but you haven't received it, please:
- Check with neighbors or building management
- Contact the shipping carrier
- Reach out to us at hi@leafandvessel.ca for assistance
Returns Due to Shipping Issues
If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed, the customer is responsible for the return shipping cost and any reshipment fees.
