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Politique de remboursement

Leaf & Vessel: Policy on Sales and Transit Damage

Welcome to the Leaf & Vessel experience. We curate collections of premium loose leaf teas and contemporary ceramic vessels/tea sets with the utmost attention to quality and design.

To maintain the integrity of our products, particularly our fine teas, and due to the handcrafted nature of our ceramics, we enforce the following policy.

 

Final Sale Policy

 

All purchases from Leaf & Vessel are deemed final.

We do not offer returns, exchanges, or refunds for items based on personal preference, change of mind, improper tea preparation, or natural variations inherent in our products.

  • Loose Leaf Teas (Consumables): Due to strict hygiene and quality control standards, all tea products are non-returnable and non-exchangeable once shipped.

  • Vessels & Ceramics: Please review product dimensions and images carefully. Minor variations in glaze, color, and size are characteristic of artfully crafted ceramics and are not considered defects warranting a return.

 

Damaged Goods Policy (The Sole Exception)

 

The only exception to our Final Sale policy is if your vessel, tea, or tea set arrives physically damaged or broken due to transit.

 

1. Reporting Transit Damage

 

  • Notification Window: You must notify the Leaf & Vessel customer care team within 48 hours of receiving your delivery (based on the courier's delivery confirmation timestamp).

  • Required Documentation: Please submit an email to Info@leafandvesel.ca that includes the following:

    1. Your Order Number.

    2. A clear description of the damage.

    3. High-resolution photographs showing:

      • The damaged item(s).

      • The original inner and outer packaging, including any shipping labels and visible signs of distress to the box.

  • Claims submitted after the 48-hour window or without the mandatory photographic evidence cannot be processed.

 

2. Resolution

 

Upon verification of the transit damage, Leaf & Vessel will offer one of the following resolutions, at our discretion:

  • Replacement: A direct replacement of the damaged item(s), pending current inventory.

  • Refund: A full refund for the cost of the damaged item(s), credited back to the original method of payment.

We reserve the right to request that the damaged item and its original packaging be held for a period of time for inspection by the shipping carrier.

Thank you for your understanding. By completing a purchase, you agree to this Final Sale and Damaged Goods Policy. We appreciate you choosing Leaf & Vessel to elevate your moments.

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